Delta Set To Depart From India

Overheard on an old Delta reservations phone call: Really? You don't sound like a "Bob from Omaha"...you sure you are from Nebraska? Huh? What did you say?

After years of  complaints by annoyed U.S. travelers, Delta has done away with outsourcing reservation calls to India. Customers main complaint about calling the customer service representatives at Delta was pretty straightforward…they couldn’t understand them!

According to the Associated Press,  “the world’s biggest airline operator is in the process of bringing all customer calls back in-house in the U.S.” Delta’s CEO Richard Anderson, who made the public announcement about nixing India operators, said it best, “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback.”

Congratulations to the hundreds of people that spoke up and let their voices be heard. Maybe we should start an airlines customer complaint group, where we go from company to company screaming and yelling over the phone and via e-mail. I’ll get started on the official ACCG shirts.